FAQs

Below are some of our most common questions we have:

Common Question	Answers
Use of pictures or designs	The Shopper provides pictures or designs that will be used on the phone cover.
Delivery	We can arrange delivery for you at the listed costs. If you have alternative delivery options be sure to arrange these with us.
Number of pictures	There is no limit on the amount of pictures you can use. Adding multiple pictures on the design makes them appear smaller.
Time to Delivery	Order completion takes up to 2 business days. Delivery will be arranged thereafter.
Purchased Covers	All covers purchased by us are posted on our social media as part of our content plan. If you are buying a gift for someone we can change the date of posting to align with you (example of not posting it before you hand over the gift).
What if what you want is not in stock?	You can place your item on our Wishlist. It is important to note that Wishlist items might have extended delivery times.
Reserving Stock - can you keep a cover for me?	Reservations are made upon full payment only. We unfortunately do not reserve covers. However, if you have paid for a cover it is reserved for you and marked on our inventory.
Where are we based?	We are an online shop based in Windhoek. Address will be provided for pickup orders.
When do I pay for my order?	Due to the nature of personalisation, all orders require full payment upfront. We do not start working on orders without payment.
Picture Quality	Due to our production process, images may appear darker.